The Property Manager shall protect the public against fraud, misrepresentation, and unethical practices in property management.


  • 1-1  The Property Manager shall endeavor to eliminate, through the normal course of business, any practices which could be damaging to the public or bring discredit to the profession.
  •  1-2  The Property Manager shall cooperate with the governmental agency charged with regulating the practices of Property Managers.
  •  1-3  The Property Manager shall comply with all relevant local and state ordinances regarding real estate law, licensing, insurance, and banking.
  •  1-4    The Property Manager shall comply with all federal and state antitrust laws and shall follow the NARPM® Antitrust Policy and any related procedures.
  •  1-5    The Property Manager shall not reveal confidential information of Clients, Tenants or others except as required in the course of performing his or her duties or as otherwise required by law. The Property Manager shall take all reasonable precautions to protect confidential information.
  •  1-6    The Property Manager shall use reasonable efforts to ensure that information on his or her website, or that of his or her Firm, is current and accurate. If it becomes apparent that information on the website is not current or accurate, then the Property Manager shall promptly take corrective action.
  •  1-7   Websites of the Property Manager shall not contain any deceptive metatags or other devices/methods to direct, drive, or divert Internet traffic in a deceptive manner or to otherwise mislead users. The websites shall also not manipulate listing content in any deceptive or misleading way.
  •  1-8   The Property Manager shall disclose all details on the availability of rental properties to prospective parties on a regular and timely basis.
  •  1-9   The Property Manager shall not exaggerate, misrepresent, misinform, or conceal pertinent facts in the advertising, leasing, and management of property.
  •  1-10   The Property Manager shall make reasonable attempts to remove from the Internet listings for rentals that are no longer available.

The Property Manager shall not discriminate in the management, rental, lease, or negotiation for real property, shall operate consistent with fair housing laws and regulations and shall comply with all federal, state, and local laws concerning discrimination.


  • 2-1 It is the duty of the Property Manager to educate those with whom the Property Manager is affiliated to comply with all fair housing laws and laws regarding discrimination.
  • 2-2 The Property Manager shall not deny service to any person due to race, color, religion, sex, handicap, familial status, national origin, sexual orientation, or gender identity.

The Property Manager shall serve the Client and act in the best interests of the Client.

3-1 The Property Manager shall use written agreements, and written extensions, if required, outlining all responsibilities and fees, if any.  The Client will be provided a copy of all signed agreements and extensions, and the Property Manager will retain a copy.

  • 3-2  The Property Manager shall communicate regularly with the Client, either orally or in writing and shall provide the Client with written reports as needed and as agreed between all parties. In the event of any dispute, the Property Manager shall provide a written accounting as soon as practical.

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